Fair Housing & Anti-Discrimination Statement

This is our Fair Housing & Anti-Discrimination Statement (the “Statement”) for our website located at https://chimney.ai/, mobile applications, tools, and conversational AI features (collectively, the “Platform”). We are committed to fair, equal, and respectful access to housing information and opportunities. We do not tolerate discrimination, harassment, or bias in any form.

This Statement applies to our Platform, any general information and any user-generated content or interactions on the Platform.

1. Our Commitment

We support and uphold the principle that housing-related decisions should be based on lawful and relevant criteria, not on protected personal characteristics. We aim to create an experience that is inclusive, safe, and respectful for everyone.

2. What We Do Not Allow

We do not allow users, partners, or any content on the Platform to promote or facilitate discrimination, including but not limited to discrimination based on:

• Race, colour, ethnicity, or ancestry
• Place of origin, nationality, or citizenship
• Religion or creed
• Sex, gender identity, gender expression, or sexual orientation
• Marital or family status
• Age
• Disability or perceived disability
• Any other characteristic protected by applicable federal, provincial, or municipal laws

We also do not allow language that expresses preference for, excludes, or limits people because of a protected characteristic.

3. How Our AI Responds to Sensitive Requests

Our Platform is designed to assist buyers with real estate search and information. It is not designed to help users exclude, avoid, or target people based on protected personal characteristics.

If a user asks questions such as:

• “Which areas have fewer immigrants?”
• “Where do people of a certain ethnicity mostly live?”
• “Which neighborhoods have more people of a specific religion?”

We may refuse, redirect, or provide a safer alternative, or provide a high-level, non-identifying, publicly available context where legally appropriate. For example, we may guide the conversation toward lawful and relevant factors such as:

• Commute time and transit access
• Schools and childcare options
• Local amenities
• Housing stock and typical property types
• Safety and publicly available crime statistics
• Noise, walkability, and lifestyle considerations

We aim to remain respectful, helpful, and neutral while following non-discrimination standards.

4. Neighborhood Information and Sensitive Topics

Our Platform may provide neighborhood-level information, including schools, transit, amenities, market activity, and publicly available safety data.

However:

• We do not endorse stereotyping or generalizations about communities
• We do not support narratives that label communities as “good” or “bad” based on identity
• If we reference demographic information, it will only be in a lawful way, sourced from credible public sources, and presented with care to avoid discriminatory interpretation

5. Listings, Third-Party Data, and External Links

Some listing information may come from third-party sources. We do not control every field or description written by others.

If you encounter content that appears discriminatory or inappropriate:

• Do not rely on it
• Report it to us immediately through the website at https://chimney.ai/contact or by emailing us at [email protected] so we can review it
• Where appropriate, we may remove, restrict visibility, or take other actions consistent with our policies and obligations

6. User Responsibility

Users must not use the Platform to:

• Request or share discriminatory preferences
• Harass or demean any group
• Attempt to screen sellers, agents, or neighbors based on protected traits
• Encourage avoidance of neighborhoods for discriminatory reasons

If users violate this policy, we may, at our sole discretion, limit access, suspend accounts, or take other actions necessary to protect the Platform and its users.

7. Not Legal Advice

The information provided on our Platform is for general informational purposes only and it is not intended to constitute professional, legal, financial, investment, tax, or real estate advice. The Platform is not intended to solicit properties currently listed for sale. Housing laws vary by province, municipality, and context.

To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Any reliance you place on such information is strictly at your own risk. If you need legal clarification, consult a qualified professional in your jurisdiction.

For additional information about our policies concerning this, please see our Disclaimer Notice located at: https://chimney.ai/disclaimer.

8. Changes to This Statement

Please see the “Last Updated” date at the top of this Statement which shows the date this Statement was last updated. We reserve the right, at our sole discretion, to change, modify, update add or remove all or portions of this Statement (“Changes”) from time to time to reflect changes in our practices, technology, legal requirements, and/or other factors. When we make any Changes, we will update the “Last Updated” date at the top of this Statement.

All Changes will become effective upon posting the updated version on the website. We encourage you to review this Statement periodically. You acknowledge and agree that it is your responsibility to review this Statement periodically and become aware of any Changes. Your continued use of the Service following the posting of any Changes to our Statement constitutes your acceptance and agreement to the updated Statement.

9. Contact and Reporting

If you believe you have encountered discriminatory content, unfair treatment, or inappropriate behavior on or through our Platform or if you have any questions about our Statement, please contact us through the website at https://chimney.ai/contact or by emailing us at [email protected] so we can review and respond.